When it comes to IT, easy set-up, flexibility, and savings are music to the ears of any owner of a small- or mid-sized business (SMB). These are all features that contribute to the success of Voice over Internet Protocol, or VoIP. The technology was built on a strong foundation that helps it to move with the times. Is your business ready to move with the times and install a robust VoIP calling plan?
First, we’d like to give you a quick rundown of what SMBs get from a robust VoIP calling plan today:
- Convenience – It’s easy to manage.
- Scalability – It’s even easier to expand.
- Economy – Calls over the internet are cheap.
- Portability – Access from anywhere with high-speed internet.
- Efficiency – Attach emails, send e-faxes, conduct virtual meetings, etc.
These are the core qualities that make VoIP systems so beneficial to SMBs. But how will value propositions like these affect by future telephony trends? Could advances in internet technology possibly have adverse effects on VoIP, or will the two continue moving in harmony?
Here’s how a robust VoIP calling plan and the internet are changing the future of businesses today.
robust VoIP calling plan: The cloud + VoIP
Many companies’ first step away from their traditional phone system is to a premise-based VoIP system. It’s a great option, but one that may not fully capture all the benefits of VoIP such as lower costs and easy expandability.
A better solution is “hosted VoIP.” Because your whole VoIP system is cloud-based, you have low upfront costs, lower maintenance costs, and the lowest hardware costs.
Social media + VoIP
Present-day online applications like Skype, Line, and WhatsApp deliver an internet-calling function as part of the package. Above all, they are the present-day syntheses of social media with VoIP functionality.
Today, you can program a chatbot to engage interested customers through Facebook, converse with them via an automated Q&A session to find out their needs, and end by inviting them to connect with your CSR via video chat. A VoIP/CRM integration could easily handle it, bringing you that much closer to potential clients and closed deals.
robust VoIP calling plan:IoT + VoIP
The Internet of Things, or IoT, is a term given to the variety of devices, gadgets, vehicles, and household products that transmit information over the internet. Examples would be data from earthquake early-warning systems delivered to first responders, or your heart rate sent from a wearable heart monitor to your cardiologist’s office.
In conclusion, the IoT has the potential to coalesce with VoIP in many productivity-enhancing ways such as:
- Notifications sent from your calendar app to your VoIP interface
- Mobile-phone text messages drop into your VoIP mailbox
- GPS information automatically update employee statuses on their VoIP extensions
The future of VoIP is already here. Therefore, if you think your business would benefit from a cutting-edge VoIP solution, give us a call today.
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