Your managed services provider may have your business communications covered. Although, knowing a thing or two about VoIP will help you understand what VoIP solution best fits your business. What are your choices? Which one is better? Read on to learn more about VoIP software.
What are proprietary systems?
When most companies release VoIP software, such as Microsoft Teams or Zoom, they make it almost impossible for users to view or alter the programming code. This is to retain control over which hardware and software systems it is compatible with. Also, to prevent hackers from exploiting vulnerabilities.
Pros and cons
One of the biggest benefits of proprietary VoIP systems is a consistent user experience across supported hardware and software. Brand-name handsets and third-party software must be set up by the VoIP platform’s developer for compatibility. This ensures that everything will run for a reliable user experience.
In many cases, however, the added security and polished integrations of these systems cost more than open-source alternatives.
What are open-source systems?
The programming code making open-source VoIP protocols such as Session Initiation Protocol work is free and accessible to anyone. Open-source systems are made to be more of a starting point than a finished solution. They’re usually pretty rough around the edges until they are customized.
VoIP software Pros and cons
The biggest benefits of an open-source system are the cost and flexibility. The core system will be free, but tailoring it to your desktops, handsets, and servers will require a significant amount of time and technical expertise. This usually requires a larger upfront investment when compared to proprietary systems. Reminder, it will pay off with lower operational costs over time.
The tradeoffs between open-source and proprietary systems are even. The former is often better for business owners who prioritize cost savings. The latter is ideal for those who prefer refined solutions. Choosing between the two comes down to your customer service model, IT resources, and business priorities.
Small businesses like yours can enjoy personalized, high-end IT solutions, but you need expert support. With years of experience in VoIP software, we’re the answer to all your problems. To learn about what we think is best for your business, call today!